“Critical Success Factors” for a Whole Person Care (WPC) Pilot

Creating an effective Whole Person Care (WPC) Pilot is a complex undertaking. It requires developing innovative frameworks of care with new infrastructure to jointly integrate and coordinate services (health, behavioral health and social) for high-risk population across multiple public and private providers, plans and counties that today operate independently.

Similar and related programs to produce measurable improvements in health outcomes and create systems efficiency have been implemented in other states with varying levels of success, such as Delivery System Reform Incentive Payment (DSRIP) programs in New York and Texas, and Oregon’s Coordinated Care Organizations (CCOs). There are lessons that can be learned from these past efforts, and leveraged for California’s WPC Pilots.

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